Admin Portal Front Desk
District Secretariat Batticaloa

Digital Government.
Simpler for Everyone.

OneGov unifies every citizen-facing service across all Divisional Secretariats in Batticaloa under one transparent, efficient, and fully digital platform — accessible anytime, anywhere.

6+
Divisional Secretariats
50+
Services Online
24/7
Digital Access
Real-Time Service Tracking
Monitor your application progress with live updates at every stage. Complete visibility from submission to resolution.
Application #BTC-2024-041272%
Fast Document Processing
Birth certificates, income letters, land documents — all processed digitally within verified timeframes.
Average processing: 3 working days
Unified Helpdesk
One contact point for all 6 Divisional Secretariats. Trained officers, guaranteed response times.
14 officers online now

Track Your Service Request

Enter your unique service ticket number to check the real-time status of your application

Example ticket numbers: BTC-2024-0412 or COMP-2025-00123
Government Certified
Secure & Encrypted
Tamil · Sinhala · English
24/7 Online Access
Mobile Friendly
10,000+ Citizens Served
Our Digital Services

Everything You Need, All in One Place

From document applications to grievance resolution — OneGov brings the full range of government services to your fingertips, without the queues.

Document Services
Apply online for birth, death, marriage and income certificates. Track every step digitally without a single office visit.
Grievance Management
Submit complaints and service requests with full transparency. Guaranteed response times with officer-level accountability.
Appointment Booking
Schedule meetings with divisional officers at a time that suits you. No queues, no wasted trips, instant confirmation.
Land & Survey Services
Access land ownership records, survey data, and apply for permits related to property and development within the district.
Analytics & Reports
Administrators and stakeholders get live dashboards showing service delivery performance, backlogs, and trends district-wide.
Welfare & Social Services
Apply for welfare support, Samurdhi programs, and community development initiatives through a single unified portal.
How It Works

From Request to Resolution in 4 Simple Steps

OneGov makes the entire service lifecycle digital, transparent, and citizen-friendly. Here's how your request flows through the system.

01
Submit Your Request Online
Fill out a simple digital form, upload required documents, and submit — from your phone, tablet or computer, any time of day.
02
Automatic Assignment
Your request is instantly routed to the correct Divisional Secretariat branch and assigned to a designated officer.
03
Track Progress in Real Time
Use your unique case number to follow every stage — from receipt to review, forwarding, and final action — all on one page.
04
Receive Your Resolution
Get notified when your request is completed. Download documents or confirmations directly from the portal.
Sample Case Tracker In Progress
Birth Certificate Application · Manmunai West DS
Request Submitted
12 Jan 2024 · 09:42 AM
Received & Verified
12 Jan 2024 · 11:15 AM
Assigned to Officer
13 Jan 2024 · 09:00 AM
Under Review
In progress · Est. 15 Jan 2024
Completed
Pending
10k+
Citizens Served
6
Divisional Secretariats
94%
Satisfaction Rate
3x
Faster Than Paper
Coverage Area

All 6 Divisional Secretariats, One Platform

Every DS division in the Batticaloa District is connected through OneGov. Citizens in any area can access the same high standard of digital service.

Batticaloa
Urban Centre · Batticaloa Town
Documents Welfare Land
Manmunai West
Western Sector · Araiyampathy
Documents Grievances
Koralaipattu
Northern Sector · Valaichchenai
Documents Land
Koralaipattu Central
Central Sector · Valachenai
Welfare Appointments
Eravur Town
Southern Sector · Eravur
Documents Welfare
Kattankudy
Coastal Sector · Kattankudy Town
Documents Land Grievances
Leadership Team

The People Driving Digital Transformation

Meet the dedicated ICT professionals and development officers behind OneGov, working across every division to make digital government a reality.

L
Mrs. Luckshika K.
ICT Officer
District Secretariat Batticaloa
N
Mrs. Nimagini J.
ICT Assistant
District Secretariat Batticaloa
K
Mr. K. Nimalaraj
Development Officer
DS Koralaipattu
V
Miss. Vithyashini E.
ICT Assistant
DS Manmunai West
S
Miss. V. Sivathene
ICT Assistant
DS Koralaipattu Central
N
Mrs. Neeraja S.
ICT Assistant
DS Eravur Town
Our Vision

Digital Divisional Services for a Thriving Community

"In collaboration between the District Secretariat Batticaloa and our network of Divisional Secretariats, we are committed to delivering efficient, accessible, and citizen-centric services through this innovative digital platform — leaving no community behind."

100%
Digital Transformation
50%
Faster Processing
24/7
Always Available
95%
Citizen Satisfaction
Contact Us

We're Here to Help

Have questions about our services, need guidance on your application, or want to provide feedback? Reach out — our team responds within one business day.

Address
District Secretariat, Batticaloa, Eastern Province, Sri Lanka
Phone
+94 65 222 2222
Email
info@onegov.lk · ict@batticaloa.ds.gov.lk
Office Hours
Monday – Friday8:30 AM – 4:30 PM
Saturday8:30 AM – 12:30 PM
Sunday & Public HolidaysClosed
Online portal available 24 / 7
Send a Message
Fill in the form below and our team will get back to you within one business day.
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